Three tips for great chats

I want to give you three quick tips for responding to chats.

Here we go: 

1. Get personal. You can still build incredible relationships and rapport over chat. One easy way is to get the visitor’s name early on. “Hi, I’m Adrian. May I ask who I am chatting with today?” Once you have their name, use their name through the rest of the conversation. It’s going to make it so much easier to capture all the other information or details you want.

2. Use Emojis. Emojis are universal and they’re great to convey emotion and show empathy.

3. Remember, chat is a conversation.

Two things you should avoid:

1. Large slabs of text.

2. Responding immediately after the question or comment has been posted (remember, with tawk.to you can see exactly what they are typing). By doing this, it appears impersonal and robotic.

For more information or for links to the relevant articles in our knowledge base, please check the description below. We also have 24×7 live chat available on our website.

Next up, we’re going to be discussing how you can use the tawk.to software to collaborate with your team remotely.

Creating And Managing Shortcuts

You can create, and use Shortcuts (canned responses) to answer common questions by simply typing/followed by a keyword.