Online, offline

There are 3 main reasons why someone is going to visit your website:

1. They’re looking for information.
2. They want to contact you.
3. They want to transact with you.

Being online and available to your visitors is going to be a benefit in all of these situations.

With tawk.to, you can set your status to ‘Online,’ ‘Away’ or ‘Invisible.’ Away is going to let people know that you may or may not be available to respond to their chats. Invisible is the same as being offline except you can see chats in the dashboard but you can’t join them. It’s used to monitor chats.

When you or one of your team members are logged into tawk.to, the widget will appear online. And when no one is logged in, the widget will appear offline.  

To help you be online more often, we’ve developed both an app for Android and iOS. It’s going to let you respond to chats on the go. Just search for tawk.to and download it from the app store.

You need to actually log-out of the tawk.to app to switch the widget offline. If you just close the app down on your mobile phone, the widget is going to stay online. Then there’s a chance you’re going to miss some chats.

You can also add team members, family and friends to your tawk.to property or your chat widget, and they can help you to respond to those incoming chats.

So you may be thinking, “When should I be online?” The simple answer is that your website is available 24×7. So someone should be there to respond to your visitors at all times.

If you need help, we have a team of agents that can be available to respond on your behalf. And if you’re interested in trying that out, we offer a 7-day Free Trial. For more information, please check the description below.

If you can’t be there 24×7, there’s a way for you to schedule the widget to go automatically Offline and Online at certain times. We call it the Widget Scheduler. From within the tawk.to dashboard, go to ‘Administration’. Select ‘Chat Widget.’ Then click ‘Advanced’ under ‘Widget Scheduler.’

So when you’re considering when to have your widget online or offline, I want you to think about these things:

1. Who is my target audience? Where are they located?
2. Is there a chance they’re going to visit the website after hours?
3. What is the benefit to me of being online, both short term and long term?

In the short term, am I going to pick up more sales? Am I going to find out valuable information about how my customers use or view my products or services?

Consider the long-term benefits as well. Is the visitor going to come back to the website because they had such a great experience the first time they were there?

For more information or for links to the relevant articles in our Help Center, please check out the resources below. We also have 24×7 live chat available on our website.

Next up, we’re going to talk about the pre-chat form and how you can capture a visitor’s details even if you miss the chat.

Learn More:

Using the Widget Scheduler

Change how the widget behaves on your site

Online, Away and Invisible Status

You can set your status as an agent to either Online, Away or Invisible Status.

How to Invite and Manage Agents

tawk.to is an Agent Centric chat application, which means every agent has their own account and you can share Properties.

Using the Widget Scheduler Feature

To create a Schedule for the Widget to be Online or Offline.