Responding to chats

In this video, we are going to look at some of the tawk.to features that help you receive and respond to incoming chats.

Before I walk you through the steps, remember, you can add an unlimited number of agents to your property to help you respond to those incoming chats.

– Click on the ‘Administration’ (Gear) icon in the upper tab menu 
Click on ‘Property Members’
And then in the top right-hand corner, click on ‘Invite Member.’

The first step is to make sure your sound and notification settings are set up correctly. Head to the lower-left corner, to the icon here, and click on that, and click here on your mobile app.

Remember, if you are not logged in to tawk.to, your widget won’t be online and you won’t receive any incoming chats.

The next thing you should do is set up your aliases:

– Head to the lower-left corner
– Click on the Image and then click on ‘Edit Profile.’
– On the left-hand side, click on ‘Aliases.’
– Then, click ‘Add Alias’ in the top right-hand corner

Each alias can be given a ‘Position Title’, for example, “Customer Service,” and you can assign an avatar or photo to each alias. Of course, we recommend using a photo as it helps to build trust with your visitors. And let’s be honest — your beautiful face is going to close more sales.

When you see or hear an incoming chat, click on the chat in the top left-hand corner — the pink box— and then click ‘Join.’

For more information or for links to the relevant articles in our knowledge base, please check the description below. We also have 24×7 chat available on our website.

Those are the basics of joining a chat.

In the next video, we’re going to look at some features that make responding to visitors even easier.

Learn More:

How to answer an incoming chat 

Creating and managing aliases

How To Invite And Manage Agents

tawk.to is an Agent Centric chat application, which means every agent has their own account and you can share Properties.

Managing Sound Settings

To Change the Sounds that you hear in the Dashboard

Creating And Managing Aliases

You can have multiple aliases, so you can answer each chat with any name you like.

How To Answer An Incoming Chat

When someone visits your website or personal profile page and initiates a chat using the live chat widget you will hear a notification sound.