When Isaac and his family moved to Miami, they didn’t have much. Their house, cars, friends and family were all left back in Venezuela. They had once owned several stores. However, after the government took one away, his parents decided to leave the country and seek a better life for their family.
Upon arrival in Miami, they knew they would have to work hard to rebuild. Casabianca started as a small furniture store and soon grew as Isaac and his team started designing the furniture pieces themselves and selling them to wholesalers.
As the company continued to grow, they naturally started to receive a lot of inbound inquiries. Isaac knew they had to figure out how to attend to all of their new customers. This is when they found the tawk.to Hired Agent service.
When Isaac and his family moved to Miami, they didn’t have much. Their house, cars, friends and family were all left back in Venezuela. They had once owned several stores. However, after the government took one away, his parents decided to leave the country and seek a better life for their family.
Upon arrival in Miami, they knew they would have to work hard to rebuild. Casabianca started as a small furniture store and soon grew as Isaac and his team started designing the furniture pieces themselves and selling them to wholesalers.
As the company continued to grow, they naturally started to receive a lot of inbound inquiries. Isaac knew they had to figure out how to attend to all of their new customers. This is when they found the tawk.to Hired Agent service.
"[tawk.to] has been a way to communicate with our end user in an easier way. They don’t have to call, they don’t have to wait on the phone until somebody is available. They just ask."
Isaac and his team at Casabianca use tawk.to to respond to customer questions during the week. They recognize customers need quick and efficient answers, or they’ll simply go to another competitor.
Isaac Hadida, Casabianca
On the weekends when the Casabianca team is off, the tawk.to hired agents take over, attending to the questions customers need answers to. At just $1/hr, the tawk.to Hired Agents ensure they help Casabianca continue to capture every opportunity.
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