It all started as a side project between a few friends from university in a garage. From humble beginnings, Madcore was born — a company that allows customers to design and order custom sports jerseys online.
The best teams take pride in their attire, and a great design inspires confidence and comradery. Through Madcore, teams are able to design every detail of the jerseys themselves: the cut, color, size and everything else in-between.
Offering live chat support for their customers has become an important part of how Madcore does business. Customers can sometimes get confused about the design and need a little help or clarity on how the end product will turn out.
It all started as a side project between a few friends from university in a garage. From humble beginnings, Madcore was born — a company that allows customers to design and order custom sports jerseys online.
The best teams take pride in their attire, and a great design inspires confidence and comradery. Through Madcore, teams are able to design every detail of the jerseys themselves: the cut, color, size and everything else in-between.
Offering live chat support for their customers has become an important part of how Madcore does business. Customers can sometimes get confused about the design and need a little help or clarity on how the end product will turn out.
“We added the agents so that we can give customers that feedback and assistance 24 hours a day.”
Peter and his team know having someone available to help out is a must. That’s why they use the tawk.to $1/hr Hired Agent service. Customers with questions get immediate answers regarding anything they may be unsure of during the design process. This can sometimes mean the difference between closing an order and losing a customer.
Peter George, Co-founder
It takes a lot to create a successful business. Paying attention to customer support and being available when your customers need you are two of the most important ingredients for success. By putting their customers’ needs first, the Madcore team has continued to grow and is now working out of two warehouses — one in Australia and another in the U.S. Not bad for a side project that started in a garage.
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