When Katie answers the phone at her auto repair shop, most new customers ask if they can speak with somebody else — it’s a common misconception (and antiquated stereotype) that they may be better serviced by a male. Katie’s quick to let them know that she can not only help but is often able to solve their problem. Tunes change when they hear she has been in the industry for over a decade.
This is a story we hear all too frequently. Yet it’s also something that’s rapidly changing due to the time in which we’re all living and the medium with which we now communicate.
People tend to be more focused on the problem than the person solving the problem when messaging via chat.
When Katie answers the phone at her Auto Repair Shop, most new customers ask if they can speak with somebody else – it’s a common misconception (and antiquated stereotype) that they may be better serviced by a male.
Katie’s quick to let them know, that she can not only help – but is often able to solve their problem. Tunes change when they hear she has been in the industry for over a decade.
This is a story we hear all too frequently – but also something that is rapidly changing, and that’s only due the time we’re all living in, but also due to the medium we’re now all communicating with.
People tend to be more focused on the problem than the person solving the problem via chat.
"tawk.to is an incredible help, it gets more customers in here ... not a lot of people like to pick up the phone and make a simple phone call anymore"
All Car Shop chose tawk.to as a way to offer customers a quick and easy way to get their questions answered via messaging. It’s convenient for their customers. It’s also convenient for Katie and her team, as they can instantly respond to queries at any time of the day.
Katie Robinson, All Car Shop
Katie knows that if customers are calling after hours and no-one is available, she’s going to lose business. Customers are going to go somewhere else. So All Car Shop now offers after hours live chat, raising the bar for customer experience in the Auto Repair Shop industry.
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The green widget you see below this text is the tawk.to live chat widget, if you click it you will see the window maximize and you will be able to chat with the tawk.to team 24×7-365. You can add a chat widget like this on your own site, with your own custom colors, messages, size, position and language. Click the widget and give it a try!
